RC.CO-2: Reputation Repair After Security Incidents
A security incident doesn't end when you contain the breach—your organization's reputation is at stake. RC.CO-2 requires you to systematically repair and restore stakeholder confidence following an incident. GRCWatch helps you document and demonstrate your reputation recovery efforts to auditors and customers.
What this means
This control ensures your organization has a structured approach to repairing reputation damage following a security incident. It requires you to implement communication strategies, stakeholder engagement plans, and recovery actions that rebuild trust with customers, partners, employees, and the public. The goal is to move beyond incident response into active reputation restoration and demonstrate accountability.
How to comply
- 1.Develop a reputation recovery plan as part of your incident response procedures that activates post-containment
- 2.Create tiered communication templates for different stakeholder groups (customers, partners, employees, regulators, media)
- 3.Establish clear metrics to measure reputation recovery, such as media sentiment, customer retention, and stakeholder feedback
- 4.Assign ownership of reputation recovery to senior leadership and communications teams with defined accountability
- 5.Document all stakeholder communications, recovery actions, and timeline for restoring normal operations
- 6.Conduct post-incident reputation assessments to identify trust gaps and prioritize recovery efforts
- 7.Implement transparency measures such as incident disclosures, root cause analysis summaries, and remediation commitments
- 8.Track third-party references (credit agencies, industry databases, review platforms) that may amplify or diminish reputation impact
Evidence auditors look for
- Incident response plan with dedicated reputation recovery procedures and communication workflows
- Stakeholder communication logs showing proactive outreach after incident discovery and resolution
- Public incident disclosures or regulatory filings that demonstrate transparency to affected parties
- Media monitoring reports or sentiment analysis showing recovery trajectory post-incident
- Customer retention data and churn analysis during and after incident recovery period
- Executive communications to employees, partners, and board regarding incident and recovery measures
- Third-party audit or assessment reports validating incident response and recovery effectiveness
- Post-incident survey results measuring stakeholder trust and confidence restoration
Frequently asked questions
When will FAQs be available?
The FAQ for this control is currently being prepared.
GRCWatch automatically tracks and documents your reputation recovery communications, stakeholder outreach, and recovery metrics in one audit-ready repository—eliminating manual coordination across teams and proving RC.CO-2 compliance to auditors.
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